Payment & refunds

We accept Interac e-Transfer and crypto. You choose at checkout, and nothing is charged before you place the order. Prices are in Canadian dollars, and we never ask for your banking password or card details.

After you place your order, the confirmation screen and email show the amount, the address to send it to and your order number.

• Send the exact total shown on your confirmation.
• Write only your order number in the e-Transfer message so we can match it. Please don't mention anything you ordered.
• Please pay within 24 hours. Orders still unpaid after 48 hours are cancelled automatically and can't be reopened.
• If a payment arrives after the order was cancelled, the order stays cancelled and we add the amount to your store credit instead of refunding it.

Choose crypto at checkout and pay the total in the secure payment window. The amount is worked out in Canadian dollars at the moment you pay, and your order is confirmed as soon as the payment is received on the network.

Changed your mind before paying? Open Check an order, enter your order number and email, and choose “Cancel order”, or simply don't pay and the order expires on its own. If you've already paid and the order hasn't shipped, contact us with your order number and we'll cancel it and give you store credit for the amount paid, or refund you the way you paid if you'd rather. Orders that have shipped can't be cancelled.

Research materials can't be returned once they have left us, because we can't verify how a vial was stored or handled. All sales are final, except for the problems below.

If something arrives damaged, defective, wrong or missing, contact us with your order number and clear photos of the parcel and the vials, and our team will review it. Where it's warranted, we send a replacement or give you store credit; replacements are mainly for defective items. If you bought more than one of the same product, we can only look at sealed vials, so keep the others sealed and tell us which one is affected.

Please report a problem within 24 hours of delivery. Requests after that can't be accepted.

Store credit stays on your account balance, tied to the email on your order. To spend it, sign in with that email and tick “Use my store credit” at checkout. It can be used in part, it has no cash value, and it can't be paid out or transferred.

Enter a gift card code at checkout. Gift cards work on orders of $100 or more in products, before discounts. If your order costs more than the card, pay the rest by e-Transfer or crypto; if it costs less, the balance stays on the card. You can check a balance on our gift card balance page. Gift cards can't be used to buy other gift cards, and we can't replace a lost or shared code.

See our shipping policy and FAQ, or contact us at support@peptune.net.